Customer Services Coordinator

Prefix South West, Swansea

An opportunity has become available for a Customer Services Coordinator to join our growing team at Prefix Systems South West, a leading aluminium fabrication specialist.

At Prefix Systems we are passionate about our people and have a real team ethos.  We have built our business on providing all our customers with first class levels of service, both before and after sales, which sets us apart from other aluminium fabricators. 

To be successful in this role you must display strong attention to detail and quality, as well as excellent communication skills and a positive attitude.  You must also be able to work well with people and demonstrate dependability through good attendance and adherence to timelines and schedules.

The main duties of this role are:

  • Allocating stock
  • Ordering stock
  • Taking pro-forma payments
  • Issuing production paperwork to the factory
  • Scheduling deliveries
  • Organising couriers
  • Dealing with customer queries
  • Organising replacement parts for customers
  • Ordering glass and replacement glass
  • Managing non-conformances within the business
  • Scheduling site visits
  • Invoicing customers
  • Answering the telephone

As part of your package you will receive competitive pay, access to training opportunities, enhanced holiday entitlement, access to the company pension scheme and also our Employee Assistance Programme on successful completion of your probationary period.

Normal working hours are Monday to Thursday 8am until 5pm and Friday 8am until 4pm.  From time to time you will be required to be flexible with your working hours to accommodate times of high demand.

Prefix Systems is proud to be an equal opportunity employer.  Reasonable adjustments will be made wherever practicable on account of a disability to enable you to perform the essential duties of the role.

Your application will be processed in relation to the advertised position only.  Owing to the volume of applicants it is not administratively feasible to respond to unsuccessful applicants, therefore if you do not receive a response to your application within 30 days of submission then you have been unsuccessful at this stage.  Your application will be retained for a period of six months following the close of the recruitment campaign, after which it will be permanently deleted from our systems

Candidate Requirements

  • 3 years knowledge of the aluminium window and door industry (essential)
  • Technical knowledge of Smarts profile (essential)
  • Knowledge of LogiKal aluminium processing software (desirable)

Apply for this Role

Please complete the form below being sure to provide contact details that allow us to easily reach you and attach a recent C.V. in PDF, MS Word or Text file (max. 1MB size).

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How to Apply

If you’re interested and want to apply for a position with Prefix Systems you can do so in any of the following ways:

  • View one of the available roles and complete the form.
  • Emailing a copy of your C.V. to vacancies@prefixsystems.co.uk (please provide a contact telephone number).
  • Posting a copy of your C.V. with a covering letter to the following address: Vacancies (HR Department), Prefix Systems, Systems House, Cunliffe Road, Blackburn, Lancashire, BB1 5UA.

Contact Us

01254 871 800

Prefix UK

Systems House, Cunliffe Road,
Blackburn, Lancashire. BB1 5UA

Opening Hours

Mon – Thurs:  8am to 5pm
Friday:  8am to 4pm